Legal notice

In accordance with the Electronic Communications and Transactions Act (ECT Act) No. 25 of 2002, the following legal, corporate, and contact information is provided for Botshelo-Collections.

• Full Registered Name: Botshelo-Collections
• Legal Entity Type: Sole Proprietorship
• Physical & Registered Address: 16 Van Zyl street, Universitas, Bloemfontein, Free State, South Africa, 9301
• Country of Incorporation: Republic of South Africa

• Official Website: www.botshelo-collections.co.za
• Customer Support Email: botshelodihaba@gmail.com
• Telephone/WhatsApp: +27 84 226 4779

Botshelo-Collections is an e-commerce retailer specializing in the online sale and local distribution of brand-new products within the Republic of South Africa, including:

• Sneakers & Footwear
• Clothing & Apparel
• Consumer Electronics
• Wellbeing & Health Products
• Hair Accessories

Should a dispute arise between Botshelo-Collections and a consumer that cannot be resolved directly via our internal customer care channels, consumers have the right to lodge a formal complaint with the National Consumer Commission (NCC) or the Consumer Goods and Services Ombud (CGSO) in terms of the Consumer Protection Act (CPA).

All content hosted on this website, including but not limited to brand logos, product descriptions, photography, custom text layouts, and site design, is the exclusive intellectual property of Botshelo-Collections or its respective brand suppliers. Any unauthorized reproduction, copying, distribution, or commercial exploitation of this material without prior express written consent is strictly prohibited.

You have 30 days from the date your order arrived at your designated Pep store to initiate a return. Items sent back past this 30-day window are not eligible for a refund.

To qualify for a successful return, items must be unused, unworn, unwashed, and in their original packaging with all tags and protective seals intact. Due to the diverse nature of our inventory, specific category rules apply:

• Sneakers & Clothing: Must show no signs of outdoor wear, sole creasing, or fabric stretching.
• Electronics: Must be returned unopened with the original factory plastic wrap and security seals unbroken.
• Wellbeing Products & Hair Accessories: Due to hygiene and health regulations, all wellbeing products, cosmetics, and hair accessories are final sale and cannot be returned once collected.

If you choose to return an item, you are responsible for the Paxi return shipping fee. When we process your return, the following standard Paxi rates will be deducted from your final refund amount:

• Standard Bag (0 – 5kg): A fee of R109.95 will be deducted.
• Large Bag (5.01 – 10kg): A fee of R139.95 will be deducted.

1. Inspection: Once your Paxi return parcel arrives back at our Universitas facility in Bloemfontein, our team will inspect the items within 5 business days.
2. Payout: Approved refunds are automatically issued to your original payment method.
   
   

   • Credit/Debit Card: Refunds will be credited back to your card.
   • EFT (Electronic Funds Transfer): We will request your banking details via our official support email to process a manual secure payout.
3. Timeline: It typically takes 3 to 7 business days for the funds to reflect in your South African bank account after approval.

• Email: botshelodihaba@gmail.com
• Cell/WhatsApp: +27 84 226 4779

We accept secure payments via Credit Card, Debit Card, and EFT (Electronic Funds Transfer). Orders paid via manual EFT will only be packed and dispatched once the funds have cleared and reflect in our bank account.

All physical products are shipped across South Africa using Pep Paxi counter-to-counter delivery.

• Standard Bag (0 - 5kg): R109.95 (Estimated delivery time: 3 to 5 business days).
• Large Bag (5.01 - 10kg): R139.95 (Estimated delivery time: 3 to 5 business days).
• Delivery timeframes are estimations provided by Paxi. Botshelo-Collections is not responsible for external courier delays once a tracking number has been issued.
• It is the customer's responsibility to collect their parcel from their chosen Pep store within the standard Paxi collection window before it is returned to sender.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa, with legal jurisdiction tied to the courts of Bloemfontein, Free State.

Questions about the Terms of Service should be sent to us at botshelodihaba@gmail.com.

When viewing your cart, you will see a box that says: "PAXI PEP STORE DELIVERY - WHICH PEP STORE SHOULD DELIVER TO?"

• You must type the name or store code of your preferred Pep store into this section.
• If this field is left blank, your order processing will be delayed while our support team contacts you to verify your delivery location.

1. Tracking Number: As soon as your order is dropped off at Paxi, Shopify will automatically email you a tracking number. You can track its journey directly on the Paxi website.
2. The Paxi Collection PIN: Once your parcel arrives at your designated Pep store, Paxi will send an SMS directly to your phone number containing a unique collection PIN.
3. Important Note: Please ensure you enter a valid, active cellphone number at checkout, as you cannot collect your parcel without this SMS PIN.

To collect your order from your chosen Pep store, you must bring:

• The Paxi Collection PIN sent to your phone via SMS.
• A valid South African ID, Passport, or Driver’s License.