Shipping policy

Thank you for shopping with Botshelo-Collections! We are proud to offer reliable, cost-effective counter-to-counter shipping across South Africa using Pep Paxi. Please review our shipping guidelines below to understand how your order will be delivered and collected.
When viewing your cart, you will see a box that says: "PAXI PEP STORE DELIVERY - WHICH PEP STORE SHOULD DELIVER TO?"

  • You must type the name or store code of your preferred Pep store into this section.
  • If this field is left blank, your order processing will be delayed while our support team contacts you to verify your delivery location.
We charge flat-rate shipping based on the total weight and volume of your order. All packages typically arrive at your selected collection point within 3 to 5 business days after dispatch.

  • Standard Paxi Bag (0 – 5kg): R109.95
  • Large Paxi Bag (5.01 – 10kg): R139.95

  • Card Payments: Orders paid via credit or debit card are processed within 1 to 2 business days.
  • EFT Payments: Orders paid via manual Electronic Funds Transfer (EFT) will only be processed once the funds have cleared and reflect in our bank account. This may add 1 to 2 extra days depending on your bank.
  • Dispatch: Once processed, your parcel is dropped off at our local Paxi point in Bloemfontein, and a tracking number is generated. We do not dispatch orders on weekends or public holidays.

  1. Tracking Number: As soon as your order is dropped off at Paxi, Shopify will automatically email you a tracking number. You can track its journey directly on the Paxi website.
  2. The Paxi Collection PIN: Once your parcel arrives at your designated Pep store, Paxi will send an SMS directly to your phone number containing a unique collection PIN.
  3. Important Note: Please ensure you enter a valid, active cellphone number at checkout, as you cannot collect your parcel without this SMS PIN.
To collect your order from your chosen Pep store, you must bring:

  • The Paxi Collection PIN sent to your phone via SMS.
  • A valid South African ID, Passport, or Driver’s License.
Paxi holds parcels at the destination Pep store for a limited time (usually around 14 days).

  • It is the customer's responsibility to collect the parcel before it expires.
  • If a parcel is unclaimed and returned to our Universitas hub, the customer will be responsible for paying the shipping fee again to have the parcel re-sent.
If you have any questions about your delivery or need to update your store location details before dispatch, please contact us immediately:

  • Email: botshelodihaba@gmail.com