Refund policy

Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below for details on how to return your items.

You have 7 days from the date your order was delivered to initiate a return. Items sent back past this 7-day window are unfortunately not eligible for a refund.

To qualify for a successful return and refund, your items must meet the following criteria:

• Unused & Unworn: Items must be in their original, unaltered condition.
• Original Packaging: Items must be returned in their original packaging with all tags still attached.
• Exclusions: Final-sale items, custom/personalized goods, and gift cards cannot be returned.

• Standard Returns: Customers are responsible for the cost of return shipping. We will provide a prepaid shipping label through our portal, and the flat-rate shipping fee will be deducted from your final refund.
• Damaged or Incorrect Items: If your item arrived damaged or you received the wrong product, return shipping is 100% free. Please contact us immediately so we can fix it.

1. Inspection: Once we receive your returned item, our team will inspect it within 3 business days.
2. Approval: We will send you an automated email confirming whether your refund has been approved or rejected based on the item's condition.
3. Payout: Approved refunds are automatically issued to your original payment method.
4. Timeline: It typically takes 3 to 7 business days for the funds to reflect in your account, depending on your banking institution.

Ready to start a return? You can get in touch or begin the process through the following channels:

• Email: botshelodihaba@.com
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• Phone: +27 84 226 4779