Terms of service

Thank you for shopping with Botshelo-Collections! If you are not entirely satisfied with your purchase, we are here to help.

You have 7 days from the date your Paxi parcel arrives at your designated Pep store to initiate a return. Items sent back past this 7-day window are not eligible for a refund.

To qualify for a successful return, items must be unused, unworn, unwashed, and in their original packaging with all tags and protective seals intact. Due to the diverse nature of our inventory, specific category rules apply:

• Sneakers & Clothing: Must show no signs of outdoor wear, sole creasing, or fabric stretching.
• Electronics: Must be returned unopened with the original factory plastic wrap and security seals unbroken. We cannot accept returns on electronics that have been opened or powered on.
• Wellbeing Products & Hair Accessories: Due to hygiene and health regulations, all wellbeing products, cosmetics, and hair accessories are final sale and cannot be returned once collected.

If you choose to return an item, you are responsible for the Paxi return shipping fee. When we process your return, the following standard Paxi rates will be deducted from your final refund amount:

• Standard Bag (0 – 5kg): A fee of R109.95 will be deducted.
• Large Bag (5.01 – 10kg): A fee of R139.95 will be deducted.

1. Inspection: Once your Paxi return parcel arrives back at our Universitas facility in Bloemfontein, our team will inspect the items within 5 business days.
2. Approval: We will send you an automated email confirming whether your refund has been approved or rejected based on the condition matrix above.
3. Payout: Approved refunds are automatically issued to your original payment method.
   
   

   • Credit/Debit Card: Refunds will be credited back to your card.
   • EFT (Electronic Funds Transfer): We will request your banking details via our official support email to process a manual secure payout.
4. Timeline: It typically takes 3 to 7 business days for the funds to reflect in your South African bank account after approval.

Ready to start a return? Reach out to our team:

• Email: support@botshelo-collections.co.za
• Returns Portal: Visit our online Shopify returns link.

This website is operated by Botshelo-Collections. Throughout the site, the terms “we”, “us” and “our” refer to Botshelo-Collections. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing sneakers, electronics, clothing, wellbeing products, or hair accessories from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence (18 years of age in South Africa). You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We accept secure payments via Credit Card, Debit Card, and EFT (Electronic Funds Transfer).

 

• Orders paid via manual EFT will only be packed and dispatched once the funds have cleared and reflect in our bank account.
• You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

All physical products are shipped across South Africa using Pep Paxi counter-to-counter delivery.

• Standard Bag (0 - 5kg): R109.95 (Estimated delivery time: 3 to 5 business days).
• Large Bag (5.01 - 10kg): R139.95 (Estimated delivery time: 3 to 5 business days).
• Delivery timeframes are estimations provided by Paxi. Botshelo-Collections is not responsible for external courier delays once a parcel has been dropped off at a Paxi point and a tracking number has been issued.
• It is the customer's responsibility to collect their parcel from their chosen Pep store within the standard Paxi collection window before it is returned to sender.

We display the colors, sizing, and specifications of our sneakers, clothing, electronics, and accessories as accurately as possible. We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction, including limiting quantities per order. All product descriptions and pricing are subject to change at any time without notice.

The wellbeing products sold on Botshelo-Collections are not intended to diagnose, treat, cure, or prevent any health condition or disease. Customers should review all product ingredients carefully before use to avoid personal allergic reactions.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa, with legal jurisdiction tied to the courts of Bloemfontein, Free State.

Questions about the Terms of Service should be sent to us at support @botshelo-collections.co.za.